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Need Help or want to give your feedback?

Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email feedback@blood.ca, or give us a call at 1 888 2 DONATE (1-888-236-6283).

Quality Policy

Canadian Blood Services holds a unique place in the Canadian health care system. Canadians rely on us to provide blood products and alternatives which are safe, effective and consistent. Canadian Blood Services understands the need for commitment to quality in all that we do.

Our purpose is to meet the needs and expectations of Canadians and Canadian health-care providers who require our products and services.

Through our Corporate Quality Systems Program we shall relentlessly pursue a customer-focussed, management driven, prevention-based quality system using performance measures which are challenging, visible and understandable and where all employees actively contribute to our continuous improvement process.