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Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email, or give us a call at 1 888 2 DONATE (1-888-236-6283).

FAQs: Platelet Donations

What to Know About Donating Platelets

You can donate platelets as often as every 14 days. New platelet donors are encouraged to donate once a month.

Each appointment takes approximately an hour and a half. The plateletpheresis process is usually about 75 to 100 minutes for a large-volume donation and about 50 to 75 minutes for a single-unit donation, depending on your platelet count.

Yes, although we recommend you choose just one type of donation to make regularly. If you do wish to donate both blood and platelets, you need to wait 56 days after either type of donation before making the other.

You’re welcome to try different donation programs to see which you like best: blood, plasma or platelets.

Every donation is valuable and helps save lives. Blood is just as important as platelets: we appreciate your generosity and commitment, whatever you’re able to give.