Hospitals

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Customer Letters

Please note: The following Customer Letters, in electronic format, do not replace the version that you receive from your local Canadian Blood Services site. The version that you receive from your local Canadian Blood Services must be retained as your file copy.

* The contents of the customer letters available on this site are current as of their dates of publication. If required, please contact the Canadian Blood Services staff member identified within the letters or contact your local Hospital Liaison Specialist to determine if the letter is still current.


2016 2015 2014 2013 2012 2011 2010 2009 2008 2007

Contact Lists Referenced in Customer Letters Effective Date
Hospital Liaisons 2015-08-01

2017

Customer Letter 2017-34 (PDF) 2017-08-16

ACTION REQUIRED
Diagnostic Services, Brampton – Sample Shipping

Customer Letter 2017-34 (PDF)

Customer Letter 2017-33 (PDF) 2017-08-01

INFORMATION ONLY
Implementation update: Release of Revised Circular of Information for Plasma Components Last updated July 2017 version

Customer Letter 2017-33 (PDF)

Customer Letter 2017-32 (PDF) 2017-07-31

ACTION REQUIRED
WinRho® SDF (1500 IU) Quarantine Cancellation

Customer Letter 2017-32 (PDF) |Aptevo Therapeutics Inc. Customer Letter  | Confirmation of discard form

Customer Letter 2017-31 (PDF) 2017-07-19

INFORMATION ONLY
Implementation Update; Extension of Platelet Components Shelf Life From 5 to 7 Days

Customer Letter 2017-31 (PDF)

Customer Letter 2017-30 (PDF) 2017-07-13

INFORMATION ONLY
Berinert® Approved for Pediatric Hereditary Angioedema (HAE)

Customer Letter 2017-30 (PDF) |  CSL Behring – Berinert Customer Letter

Customer Letter 2017-29 (PDF) 2017-07-11

INFORMATION ONLY
Important Information Regarding Changes to the Expiry Date of Irradiated Red Blood Cells

Customer Letter 2017-29 (PDF)

Customer Letter 2017-28 (PDF) 2017-07-10

INFORMATION ONLY
Grifols’ Plasbumin®-5(Albumin (Human) 5%, USP) – Low Aluminum – 50 mL format

Customer Letter 2017-28 (PDF) | Grifols - Plasbumin-5 (Low Aluminium) 50 mL Customer Letter

Customer Letter 2017-27 (PDF) 2017-07-06

INFORMATION ONLY
Production Announcement – Transfer of Regina Production Activities to Calgary

Customer Letter 2017-27 (PDF)

Customer Letter 2017-26 (PDF) 2017-06-29

INFORMATION ONLY
Release of Revised Circular of Information for Plasma Components Last updated July 2017 version

Customer Letter 2017-26 (PDF)

Customer Letter 2017-25 (PDF) 2017-06-26

ACTION REQUIRED
Changes to HLA/HPA Request for Platelets

Customer Letter 2017-25 (PDF) 

Customer Letter 2017-24 (PDF) 2017-06-22

INFORMATION ONLY
Implementation of New Insulated Shipping Containers for Hospital Deliveries – Ottawa

Customer Letter 2017-24 (PDF) | ISC Packing Configurations | Instructions for Returning ISCs to Canadian Blood Services | SDS for Phase Change Materials | Ergonomic Information

Customer Letter 2017-23 (PDF) 2017-06-19

INFORMATION ONLY
Diagnostic Services Laboratory, Edmonton Center
Revised Request for Serological Investigation Form (LL4800)
for Alberta and North West Territory hospitals

Customer Letter 2017-23 (PDF) | Request for Serological Investigation | Guidance document for completion of Request for Serological Investigation

Customer Letter 2017-22 (PDF) 2017-06-15

INFORMATION ONLY
Changes to Recommendations for the Provision of CMV Seronegative Blood Products

Customer Letter 2017-22 (PDF)

Customer Letter 2017-21 (PDF) 2017-06-01

ACTION REQUIRED
ISBT Component Codes for Extra Washed Red Blood Cells

Customer Letter 2017-21 (PDF) | Attachment 1 -Extra Washed Red Blood Cell Components

Customer Letter 2017-20 (PDF) 2017-05-29

INFORMATION ONLY
Changes to Deglycerolized (thawed) Red Blood Cells

Customer Letter 2017-20 (PDF) | Attachment 1 - Deglycerolized (thawed) Red Blood Cell Component Codes, Description and Label Sample

Customer Letter 2017-19 (PDF) 2017-05-18

INFORMATION ONLY
Update to the Discontinuation of Octagam®

Customer Letter 2017-19 (PDF)

Customer Letter 2017-18 (PDF) 2017-05-18

INFORMATION ONLY
Results of Hospital Practice Survey – Group AB Cryoprecipitate

Customer Letter 2017-18 (PDF)

Customer Letter 2017-17 (PDF) 2017-05-09

ACTION REQUIRED
Relocation of the Diagnostic Services Laboratory, Southern Central Ontario

Customer Letter 2017-17 (PDF)

Customer Letter 2017-16 (PDF) 2017-05-08

INFORMATION ONLY
Implementation of New Insulated Shipping Containers for Hospital Deliveries
Dartmouth, NS, Saint John, NB and St. John’s, NL

Customer Letter 2017-16 (PDF) | Attachment 1 - ISC Packing Configurations | Attachment 2 - Instructions for Returning ISCs to Canadian Blood Services | Attachment 3 - Safety Data Sheets (SDS) for Phase Change Materials | Attachment 4 - Ergonomic Information

Customer Letter 2017-15 (PDF) 2017-04-27

INFORMATION ONLY
New Dosing Optimization Program for Tretten®

Customer Letter 2017-15 (PDF) | Improved Dosing Reimbursement Program for Tretten®

Customer Letter 2017-14 (PDF) 2017-04-20 INFORMATION ONLY

Changes to group AB cryoprecipitate production

Customer Letter 2017-14 (PDF)

Customer Letter 2017-13 (PDF) 2017-04-13

INFORMATION ONLY
Implementation Update: Extension of Platelet Components Shelf Life From 5 to 7 Days

Customer Letter 2017-13 (PDF)

Customer Letter 2017-12 (PDF) 2017-04-06

INFORMATION ONLY
Release of Revised Circulars of Information for Plasma Components, Platelets and Red Blood Cells

Customer Letter 2017-12 (PDF)

Customer Letter 2017-11 (PDF) 2017-03-31

INFORMATION ONLY
Implementation Date for New Insulated Shipping Containers for Hospital Deliveries - Winnipeg Production and Distribution Site

Customer Letter 2017-11 (PDF)

Customer Letter 2017-10 (PDF) 2017-03-30

INFORMATION ONLY
Diagnostic Services Laboratory, Edmonton Center
Mailing/Faxing routine prenatal reports to Alberta Hospitals of Delivery

Customer Letter 2017-10 (PDF)

Customer Letter 2017-09 (PDF) 2017-03-30

INFORMATION ONLY
Discontinuation of Octagam®

Customer Letter 2017-09 (PDF)

Customer Letter 2017-08 (PDF) 2017-03-13

INFORMATION ONLY
Availability of Immune Globulin Products for 2017-2018

Customer Letter 2017-08 (PDF)

Customer Letter 2017-07 (PDF) 2017-02-17

INFORMATION ONLY
Information Regarding Thawing of Octaplasma™

Customer Letter 2017-07 (PDF) | Octaplasma® thawing instructions and information

Customer Letter 2017-06 (PDF) 2017-02-07

INFORMATION ONLY
Updates to Labeling of Products Manufactured by Cangene Corporation

Customer Letter 2017-06 (PDF) | Aptevo label transition letter

Customer Letter 2017-05 (PDF) 2017-02-06

ACTION REQUIRED
Important Information Regarding Changes to the Expiry Date of Irradiated Red Blood Cells

Customer Letter 2017-05 (PDF)

Customer Letter 2017-04 (PDF) 2017-01-30

ACTION REQUIRED
Diagnostic Services Laboratory, Toronto Centre – HLA Sample Shipping For Hospitals
in the Greater Toronto Area

Customer Letter 2017-04 (PDF)

Customer Letter 2017-03 (PDF) 2017-01-26

INFORMATION ONLY
Implementation of New Insulated Shipping Containers for Hospital Deliveries
British Columbia and Yukon, Edmonton, Calgary, Saskatchewan and Winnipeg

Customer Letter 2017-03 (PDF) | Attachment 1 - ISC Packing Configurations | Attachment 2 - Instructions for Returning ISCs to Canadian Blood Services | Attachment 3 - Safety Data Sheets (SDS) for Phase Change Materials | Attachment 4 - Ergonomic Information

Customer Letter 2017-02 (PDF) 2017-01-25

ACTION REQUIRED
Extension of Platelet Components Shelf Life from 5 to 7 Days

Customer Letter 2017-02 (PDF)

Customer letter 2017-01 (PDF) 2017-01-03

INFORMATION ONLY
Updates to Octapharma’s Products Distributed by Canadian Blood Services

Customer letter 2017-01 (PDF) | Introduction of Panzyga® | Octagam® label enhancement

2016

Customer Letter 2016-34 (PDF) 2016-12-08

INFORMATION ONLY
Grifols’ Interchangeable Products

Customer Letter 2016-34 (PDF) | IGIV pooling letter update | Albumin and Plasbumin pooling update 

Customer Letter 2016-33 (PDF) 2016-11-29

ACTION REQUIRED
Diagnostic Services Laboratory, Toronto Centre and National Immunohematology Reference Laboratory, Ottawa – LIS Change

Customer Letter 2016-33 (PDF) | Requisition for Blood Group Genotyping (NIRL) | Request For Serological Investigation | NIRL Genotyping Result Report with explanations | NIRL Referral Result Report with explanations | Toronto Perinatal Result Report with explanations | Toronto Referral Result Report with explanations

Customer Letter 2016-32 (PDF) 2016-10-25

INFORMATION ONLY
Manufacturing Process Change to Plasbumin®-5

Customer Letter 2016-32 (PDF) | Grifols Canada Ltd. Letter

Customer Letter 2016-31 (PDF) 2016-10-17

INFORMATION ONLY
Potential discrepant ID# on RBC segment line

Customer Letter 2016-31 (PDF)

Customer Letter 2016-30 (PDF) 2016-08-30

INFORMATION ONLY
HLA Tested Platelets

Customer Letter 2016-30 (PDF)

Customer Letter 2016-29 (PDF) 2016-08-23

ACTION REQUIRED
Surplus Fenwal Bags - NEON

Customer Letter 2016-29 (PDF)

Customer Letter 2016-28 (PDF) 2016-08-23

ACTION REQUIRED
Surplus Fenwal Bags - SASKATCHEWAN

Customer Letter 2016-28 (PDF)

Customer Letter 2016-27 (PDF) 2016-08-16

INFORMATION ONLY
Confirmation of Implementation Date of Licensed Genotype Testing

Customer Letter 2016-27 (PDF) | Job Aid

Customer Letter 2016-26 (PDF) 2016-07-18

INFORMATION ONLY
Diagnostic Services Laboratory, Toronto Centre – Hours of Operation Change

Customer Letter 2016-26 (PDF)

Customer Letter 2016-25 (PDF) 2016-07-05

INFORMATION ONLY
Notice of Completion: Changes to Our Blood Collection Process

Customer Letter 2016-25 (PDF)

Customer Letter 2016-24 (PDF) 2016-06-29

INFORMATION ONLY
Launch of Nuwiq® (Antihemophilic Factor [Recombinant, BDD])
Recombinant Factor VIII

Customer Letter 2016-24 (PDF) | Nuwiq Letter

Customer Letter 2016-23 (PDF) 2016-06-29

INFORMATION ONLY
Launch of Kovaltry™ (Antihemophilic Factor [Recombinant])
Recombinant Factor VIII

Customer Letter 2016-23 (PDF) | Kovaltry & Kogenate FS Comparison Chart | Kovaltry Letter

Customer Letter 2016-22 (PDF) 2016-06-28

INFORMATION ONLY
Changes Planned Over the July 1st Holiday Weekend and Inventory Management

Customer Letter 2016-22 (PDF)

Customer Letter 2016-21 (PDF) 2016-06-27

INFORMATION ONLY
Changes Planned Over the July 1st Holiday Weekend – Product and Service Impacts

Customer Letter 2016-21 (PDF)

Customer Letter 2016-20 (PDF) 2016-06-22

ACTION REQUIRED
Emergency Blood Importation Contingency – American Red Cross

Customer Letter 2016-20 (PDF) 
Attachment 1 – Additional ISBT Component Codes
Attachment 2 – ISBT Component Codes in Current Use Previously used for Hema-Quebec
Attachment 3 – American Red Cross Facility Identification Numbers
Attachment 4 – Sample Component Labels

Customer Letter 2016-19 (PDF) 2016-06-16

INFORMATION ONLY
Updates to Plasma Protein Products Distributed by Canadian Blood Services

Customer Letter 2016-19 (PDF) | Novo Nordisk Canada Inc. letter | Octapharma blood bank communication | Octapharma letter

Customer Letter 2016-18 (PDF)  2016-06-13

INFORMATION ONLY
Changes Planned Over the July 1st Holiday Weekend - Héma-Québec Platelet Imports

Customer Letter 2016-18 (PDF)

Customer Letter 2016-17 (PDF) 2016-05-18

INFORMATION ONLY
Licensed Donor Genotype Testing

Customer Letter 2016-17 (PDF)

Customer Letter 2016-16 (PDF) 2016-05-05

INFORMATION ONLY
Availability of Immune Globulin Products for 2016-2017

Customer Letter 2016-16 (PDF)

Customer Letter 2016-15 (PDF) 2016-05-04

INFORMATION ONLY
Canadian Blood Services rFVIII and rFIX Request For Proposal

Customer Letter 2016-15 (PDF) | Q&A: rFVIII and rFIX RFP | Results Communication

Customer Letter 2016-14 (PDF) 2016-05-03

INFORMATION ONLY
Release of the April 2016 Circular of Information for Plasma Components with an extension
of the post thaw storage time for Cryosupernatant Plasma (CSP)

Customer Letter 2016-14 (PDF)

Customer Letter 2016-13 (PDF) 2016-05-02

INFORMATION ONLY
Fillable Blood Component Order Forms

Customer Letter 2016-13 (PDF)

Customer Letter 2016-12 (PDF) 2016-04-20

INFORMATION ONLY
Patient Serological Panreactivity Associated with Daratumumab Treatment

Customer Letter 2016-12 (PDF)

Customer Letter 2016-11 (PDF) 2016-04-19

INFORMATION ONLY
Manufacturing Process Change to Privigen®

Customer Letter 2016-11 (PDF) | CSL Behring letter

Customer Letter 2016-10 (PDF) 2016-04-06

ACTION REQUIRED
Important Information Regarding Expiry Date of Platelet Components Imported from Héma-Québec

Customer Letter 2016-10 (PDF)

Customer Letter 2016-09 (PDF) 2016-03-29

INFORMATION ONLY
Implementation of a risk reduction measure to prevent the mistransfusion of ABO incompatible red cell components at Diagnostic Services Testing Sites in Manitoba, Saskatchewan and Alberta

Customer Letter 2016-09 (PDF)

Customer Letter 2016-08 (PDF) 2016-03-15

INFORMATION ONLY
Launch of CINRYZE® (C1 inhibitor [human])

Customer Letter 2016-08 | Shire Pharma Canada letter

Customer Letter 2016-07 (PDF) 2016-03-15

INFORMATION ONLY
Implementation Date for New Insulated Shipping Containers for Hospital Deliveries  - Edmonton
Production and Distribution Site 

Customer Letter 2016-07 (PDF) | ISC Packing Information | Ergonomic Information

Customer Letter 2016-06 (PDF) 2016-03-09

INFORMATION ONLY
Platelet Utilization and Inventory Management Best Practices

Customer Letter 2016-06 (PDF)

Customer Letter 2016-05 (PDF) 2016-02-02

INFORMATION ONLY
Fillable PPP Order Forms

Customer Letter 2016-05 (PDF)

Customer Letter 2016-04 (PDF) 2016-02-02

INFORMATION ONLY
Launch of Extended Half-Life Factor Products

Customer Letter 2016-04 (PDF)  | Alprolix Letter  | Eloctate Letter

Customer Letter 2016-03 (PDF) 2016-01-20

INFORMATION ONLY
Changes to Information Accompanying HPA Selected Products

Customer Letter 2016-03 (PDF)

Customer Letter 2016-02 (PDF) 2016-01-18

INFORMATION ONLY
RHD Blood Group Genotyping Test in use at Canadian Blood Services is Health Canada Approved

Customer Letter 2016-02 (PDF)

Customer Letter 2016-01 (PDF) 2016-01-11

INFORMATION ONLY
Relocation of BCY Diagnostic Services Platelet Testing

Customer Letter 2016-01 (PDF)