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Whether you’re having trouble with your account, or would like to make a suggestion, Canadian Blood Services offers you quick and convenient options to troubleshoot or get in touch. Contact us via live chat, consult our FAQ, send an email, or give us a call at 1 888 2 DONATE (1-888-236-6283).


Canadian Blood Services may apply tags to blood components that convey supplementary information regarding the blood component.

Two examples are listed below:

Phenotype Tags – see Customer Letter 2015-26 (PDF) and Customer Letter 2015-29 (PDF)

Red Blood Cells Washed Tags – see Customer Letter 2013-22 (PDF)Attachment 3 Information Tag with Accurate Volume (PDF)Attachment 4 Information Tag Indicating Extra Wash (PDF)Attachment 5 Information Tag with Accurate Volume and Extra Wash (PDF)

Autologous and Directed Donations – tags with additional intended recipient information are applied during the manufacturing process. A green tag is applied to autologous donations, and a pink tag is applied to directed donations.